1. 前期货物准备及下单：
（1）请在下单时正确填写对应的货物属性及商品信息并确认货物是否带电、带磁或含液体、粉末、膏类，航空公司对这些特殊货物有不同的安全要求；如发现任何虚假信息，将导致罚款并可能影响航班起飞。
（2）请在亚马逊下单界面下载FBA标签和外运标签，在送货/提货前把FBA标签和外运标签按要求粘贴至货物外箱：FBA标签每箱2张（贴不同面）；外运标签每箱1张（避免与FBA标签粘贴于同一面，避免影响后续运输扫描操作）。
2. 禁限运产品清单：
易燃气体：如打火机/打火机油/空气清新剂/摩丝(发胶/头发定型剂)/液化气/灭火器
易燃液体：如油漆/酒精/酒精/汽油/柴油/煤油/瓦斯油
易燃固体：如火柴/硫磺/明胶/硝基/磷/镁/蜡烛
氧化性物质：如氧化剂/硝酸铅/过氧化氢
毒性物质：如砷/尼古丁/氰化物/氰化钾/杀虫剂/农药
放射性物质：如铀及其化合物
爆炸品：如炸药/雷管/火药/子弹/烟花/鞭炮
腐蚀品：如硫酸/盐酸/氢氧化钠/氢氧化钾/水银/电镀用溶液
粉末类：如化工品/面粉
食品类：如零食/速冻食品/熟食/饮料
动物皮毛或动物皮毛制成品：如皮类/毛类/蹄/骨/角类动物制品
古董：如古董文物及其仿制品/带有考古价值的物品
药品：如西药/中药
枪支弹药：如枪支/仿真枪支/子弹/武器配件
侵权类：如无法提供授权的品牌货物
3. 揽收须知：
（1）纬狮SEND空运专线单票满50KG以上，广州/深圳/东莞/义乌免费提货；如遇揽收相关问题请及时与我司客服或我司官方联系方式取得联系并寻求帮助。
（2）请确保您的货物依据货物属性、运输条件及仓库/航司/机场/船司要求进行妥善包装，确保货物包装完整，符合货物国际运输的要求；托运货物的包装在运输过程中不致损坏和污染任何运输设施、设备及其他物品。特殊货物（包括易碎品、易燃品、易爆炸品、参展物品、时效物品、生鲜货物等）应当提前书面告知我司，并书面通知我司该类货物的运载的特殊要求。
4. 清关细则：
（1）清关过程中我司将按照您提供的货物相关信息进行申报，请务必准确提供。
（2）如您需要使用自有信息即作为IOR进行申报，请联系我司客服进行重新报价和服务确认。
5. 增值服务：
（1）货物运输过程中如出现乙方原因造成的丢失或海关扣货问题，由甲方提供采购价格证明文件，乙方按照采购价格进行赔偿，但最高赔偿金额不超过40RMB/KG，并退还该部分货物的运费。（货物完成派送我司提供签收单，如出现箱内产品数量缺少、损坏不受理赔偿。）
不论在何种情况下，双方均不对因不可抗力事件，如战争，罢工，暴乱，起义，恐怖袭击，骚乱，抢劫、自然灾害（包括但不限于疫情、火灾，洪水，台风，火山爆发，地震，海啸），政府军事行为（包括不限于海关行为、军事行为），国际、国内法院的命令而造成的不能提供服务或延迟提供服务承担责任。
（2）索赔流程：
1）所有索赔必须在派送完成后开始计算30个自然日内提出，否则无效；
2）客户提供盖章的采购价格证明文件（合同或发票）和后台少货截图全屏（带电脑桌面时间）。
3）客服核实确认丢件后，向我司内部递交审批流程，审批完成后通知赔付金额。
4）客户提交索赔函给我司客服（我司客服提供索赔函模板）。索赔函需盖公章和寄送正本到我司。收到后我司财务会支付赔付金额。
（1）增值服务：申报价值3%~5%
（2）赔偿标准：
| 赔偿情形 | 赔偿标准
Claim standard |
| 货物从中国至目的国清关完成前，发生丢失 | 按照货物申报价值的100%赔付，并退还已支付的全部运费。 |
| 货物在目的国清关完成后，送至客户指定第三方仓库（含平台仓）期间，或送至实际收货人期间发生丢失（不含一件代发） |
| 例外情况 | 货物自离开启运港后180个自然日仍未到达指定地点的，则视为货物丢失，客户可向我司申请索赔；如我司履行完毕赔偿义务后，货物又被送至我司海外仓的，客户有权回购该货物，回购金额不得低于货物申报价值的80%。 |
（3）免责条款(以下任一情形，我司无法赔偿)
1．包括但不限于因以下原因导致的货物数量差异未超过5%（含5%）的情形：
1）货物本身存在数量短缺
2）平台货物上架差异等
2．因客户故意或过失造成货物丢失或运输延迟
3．货物自身品质不良造成的损失
4．货物在运输途中的自然损耗、本质缺陷、特性以及市价跌落所引起的损失或费用
5．因客户提供的资料不全、不清晰、有误或货物不符合海关进出口要求而造成的延误、损毁、丢失，甚至被海关扣查、没收或罚款
6．因不可抗力情形、政策影响等导致的运输或者货物异常等。
如您在填写信息时遇到任何问题，可随时联系我司客服团队。
邮箱：sendcs@360lion.com / info@360lion.com
电话：18588209083 / 0755-2360-1325
感谢您的支持，期待与您合作！
Terms and Conditions
Dear Seller,
Thank you for choosing 360Lion SEND Air Freight Service·. To ensure the smooth transportation of your shipment, please kindly confirm and follow the information below:
1. Shipment Preparation & Order Placement
(1) When placing an order, please accurately declare the cargo attributes and product details, including whether the goods contain batteries, magnets, liquids, powders, or pastes. Airlines impose strict safety regulations on such items. Any false declaration may result in penalties and potential flight delays or rejection.
(2) Please download the FBA labels and shipping labels from the Amazon system and affix them to the outer cartons prior to pickup/delivery:
· FBA labels: 2 per carton (applied on different sides)
· Shipping label: 1 per carton (do not place on the same side as the FBA label to avoid scanning issues)
2. Prohibited & Restricted Items
The following categories are prohibited or restricted for transportation:
· Flammable gases: lighters, lighter fluid, air fresheners, hairspray, liquefied gas, fire extinguishers
· Flammable liquids: paint, alcohol, gasoline, diesel, kerosene
· Flammable solids: matches, sulfur, phosphorus, magnesium, candles
· Oxidizing substances: oxidizers, lead nitrate, hydrogen peroxide
· Toxic substances: arsenic, nicotine, cyanide, pesticides
· Radioactive materials: uranium and its compounds
· Explosives: explosives, detonators, fireworks, firecrackers
· Corrosive substances: sulfuric acid, hydrochloric acid, sodium hydroxide, mercury
· Powder items: chemical powders, flour
· Food products: snacks, frozen food, cooked food, beverages
· Animal products: fur, leather, bones, horns
· Antiques: cultural relics or replicas with archaeological value
· Pharmaceuticals: Western medicine, traditional Chinese medicine
· Weapons & ammunition: firearms, replica guns, bullets, weapon parts
· Infringing goods: branded goods without proper authorization
3. Pickup Instructions
(1) For air shipments with a single consignment of 50 kg or above, we offer free pickup in Guangzhou, Shenzhen, Dongguan, and Yiwu. For any pickup-related issues, please contact our customer service team promptly.
(2) Please ensure all shipments are properly packaged in accordance with cargo characteristics, transportation requirements, and regulations from warehouses, airlines, airports, or shipping lines. Packaging must be secure to prevent damage or contamination during transit.
For special cargo (including fragile items, hazardous goods, exhibition goods, time-sensitive shipments, perishable goods, etc.), you must notify us in writing in advance, including any special handling requirements.
4. Customs Clearance
(1) Customs declarations will be made based on the information you provide. Please ensure all details are accurate and complete.
(2) If you wish to use your own entity as the Importer of Record (IOR), please contact our customer service team for re-quotation and service confirmation.
5. Value-Added Services & Compensation Policy
· Without Value-Added Service
For 360Lion SEND Air Freight Service:
(1) In case of loss or customs seizure caused by our side, compensation will be based on the purchase invoice value, subject to a maximum of RMB 40/kg, and the corresponding freight charges will be refunded. Once delivery is completed and a Proof of Delivery (POD) is provided, claims for shortage or damage inside cartons will not be accepted.
Neither party shall be liable for service failure or delays caused by force majeure events, including but not limited to war, strikes, riots, terrorist attacks, natural disasters (e.g., pandemics, fires, floods, typhoons, earthquakes), government or military actions, or court orders.
(2) Claims Procedure:
1) Claims must be submitted within 30 calendar days after delivery, otherwise they will be deemed invalid
2) Provide stamped proof of purchase value (contract or invoice) and full-screen system screenshots showing shortages (including system time)
3) After verification, we will initiate an internal approval process and confirm the compensation amount
4) Submit a formal claim letter (template provided by our customer service), stamped and mailed as an original copy. Upon receipt, our finance team will arrange payment
· With Value-Added Service
(1) Declared Value Insurance Fee: 3%–5% of declared value
(2) Compensation Standard:
| Claim scenario | Claim standard |
| Goods lost before customs clearance is completed in the destination country. | Compensation will be paid at 100% of the declared value of the goods, and all freight charges already paid will be refunded |
| If the goods are lost after the customs clearance in the destination country and during the final delivery to the customer's designated third-party warehouse (including platform warehouse) or to the actual recipient (excluding drop shipping) |
| Exceptions | If the goods have not arrived at the designated destination within 180 calendar days after departing the port of origin, they shall be deemed lost, and the client may submit a compensation claim to our company.
If, after we have fulfilled our compensation obligations, the goods are subsequently delivered to our overseas warehouse, the client shall have the right to repurchase the goods. The repurchase amount shall not be less than 80% of the declared value of the goods. |
Exemption Clause (Our company shall not be liable for compensation under any of the following circumstances):
1. Quantity discrepancies not exceeding 5% (inclusive) arising from, but not limited to:
(1) inherent shortages in goods;
(2) discrepancies during platform inbounding or shelving.
2. Loss of or delay to the goods caused by the client’s intentional acts or negligence.
3. Losses resulting from inherent quality defects of the goods.
4. Losses or expenses arising from natural shrinkage, inherent defects or characteristics of the goods, or market price fluctuations during transit.
5. Delays, damage, or loss caused by incomplete, unclear, or inaccurate information provided by the client, or where the goods fail to meet customs import/export requirements, including but not limited to customs inspection, detention, confiscation, or fines.
6. Transportation disruptions or cargo issues caused by force majeure events, policy changes, or other external factors beyond our control.
If you encounter any issues while filling in the information, please feel free to contact our customer service team at any time.
Email address: sendcs@360lion.com / info@360lion.com
Contact number: 18588209083 / 0755-2360-1325
Thank you for your support. We look forward to working with you.
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